I wish we would have worked with Intecrowd from the beginning….Intecrowd is a wealth of knowledge and resources – extremely customer focused.
Amy Borree, Sr. Talent Systems Analyst, Faith Technologies
Intecrowd provides the right-sized support and adoption services to ensure that you realize the full value of Workday for your business.
Because one size doesn’t fit all, we partner with our Application Management Services (AMS) clients to develop configurable support models that reflect your organization’s needs based on your resources, Workday roadmap, and budget. This right-sized support solution includes flexible contract duration, support hours, and payment terms — ranging from on-demand pay-as-you-go service to dedicated staff with complete SLAs.
Ongoing enhancements to empower your workforce
Intecrowd believes that a Workday deployment is not a single event, but an ongoing stream of value. The outdated paradigm of simply “keeping the lights on” and “break-fix” sub-optimizes the power of Workday. Each Workday release provides your with new opportunities to empower your workforce and drive value from your Workday investment.
Additionally, progressing along a defined path and deploying additional components — especially those you have already purchased — can extend the value you generate considerably. Intecrowd partners with you to take advantage of each release and evaluate all purchased and available functionality.
Core Services
- Break–Fix
- Review and Recommend
- Business Calendar Life Cycle Support
- Merger and Acquisition Impact
- Phase X Deployments
- Change Management and Training
Technical Services
- Integrations
- Diagnostics
- Security
- Reporting
- Strategic Services
Strategic Release Management
- Executive Analytics
- Security Management
- Roadmap Planning
- Business and User Enablement
Customer Appreciation Offerings
- Brain dates
- Customer connect
- Customer appreciation events
- Networking events
- Webinars
- Espresso with the Expert
AMS Center of Excellence
All Intecrowd clients get a dedicated Account Manager who leverages our team of experienced Workday consultants. Our AMS Center of Excellence allows us to apply the most qualified resources to identify, understand, resolve and ensure your business realizes the value of your Workday solution. We solve your issues and address your challenges with the same experienced team we use to support deployments.
Partnering approach
We carefully onboard our Application Management Services clients to ensure we understand all aspects of your deployment and business. We provide custom-tailored reporting with a high level of transparency as we resolve your issues. From business-case and business-process configuration, integrations, strategic release management and more, we partner with your team to drive the value of Workday.
AMS COE Model – Design for Value Realization
