March 31, 2025
New Journey Templates for Enhanced Employee Experience
As Workday continues to refine its platform, new journey templates have been introduced under the Resources tab. These templates serve as excellent starting points for organizations to design and implement use cases that align with their employees’ needs. The latest additions include:
- Job Transition
- Relocation
- Fueling Your Career
Workday plans to expand these templates based on customer feedback, ensuring more comprehensive solutions that guide employees through various career experiences. Additionally, users can access the “What’s New” report under the Resources tab to stay informed about upcoming features and enhancements.
Upcoming Features in Workday Journeys
Looking ahead, Workday Journeys is set to introduce several exciting features in 2025, with no fixed release dates but ongoing development. Workday follows a continuous deployment cycle, meaning new features can be released before major updates like R1 or R2. Here are the anticipated enhancements:
Discoverable Self-Service Journeys
This feature will allow organizations to publish specific journeys, making them accessible in a library where employees can launch them independently. Examples of self-service journeys include:
- Deep dive into benefits
- Parental leave guidance
- Career planning support
With integrated journey metrics, organizations can analyze employee interactions and refine their self-service offerings accordingly.
Custom Journey Templates
Currently, Workday provides predefined templates for various use cases. The upcoming enhancement will enable organizations to create standardized journey templates tailored to their specific branding and structural needs. This will streamline journey creation while ensuring consistency across different regions and teams. For example, organizations can create a branded template for annual open enrollment that can be adapted for different geographic locations.
Journeys About Field
Also known as “support journeys,” this feature aims to improve contextual clarity by associating journeys with specific individuals. For instance:
- A manager receiving a journey when a direct report is promoted
- Onboarding journeys assigned to multiple employees with clear distinctions
Currently, there’s no way to specify whom a journey is about, but this enhancement will resolve that by linking journeys directly to the relevant individuals.
AI-Powered Translations
Workday is integrating AI-driven translations across its platform, including Journeys and Workday Help. This feature will allow organizations to:
- Quickly translate journey content into multiple languages
- Manage translations within the workspace
- Reduce the time spent on manual translation efforts
While these features are not yet available, they are expected to roll out in the near future. Users can monitor the “What’s New” report for updates.
Common and Impactful Use Cases for Workday Journeys
Many organizations leverage Workday Journeys to enhance employee experiences. The most common and impactful use cases include:
- Onboarding: Providing new hires with structured guidance
- Open Enrollment: Assisting employees in navigating benefits selection
- Annual Performance Reviews: Ensuring employees complete required assessments
- Leave of Absence Support: Helping employees understand and manage their leave
- Promotions and Career Growth: Offering resources and training for newly promoted employees
Future Enhancements to Notifications and Onboarding Plans
Push Email Notifications for Journey Business Processes
Currently, there is no feature that allows custom email notifications for the Distribute Journey business process. The best practice remains using custom reports and alerts. However, this could be a potential enhancement in future releases.
Integration with Onboarding Plans
With the recent release of onboarding plans, there is currently no direct integration with Workday Journeys. However, Workday has targeted R2 of 2025 for this integration, which will enable organizations to include Journeys or specific Journey steps within onboarding plans.
Journey Updates and Distribution Timing
It’s important to note that once a Journey is distributed to an employee, any updates made to the Journey afterward will not be reflected for that individual. They will only see the content that was originally included at the time of distribution. If a new step or step group is added, it will only appear in future distributions of the Journey and not for employees who have already received it.
This means that while organizations can continuously update and refine their Journeys within a workspace, employees will only experience the version of the Journey available at the moment it was sent to them.
Final Thoughts
Workday Journeys continues to evolve, providing organizations with powerful tools to enhance employee engagement and streamline workforce transitions. As new features roll out, organizations should stay informed and leverage the “What’s New” report to maximize the benefits of these enhancements.
For any additional questions or support, please reach out to your Intecrowd ACC or ICSM, or contact us at success@intecrowd.com.