Release Management Support

Intecrowd offers a holistic approach to release management support including:

  • An in-depth review of the What’s New Report
  • Reviewing key features to address customer-specific needs
  • Providing configuration support by module
  • Providing testing support, including integrations regression testing
  • Providing detailed automatically available and setup required features workbook customized for customer
  • Providing Change Management as needed, including training, what’s changing communications, and quick reference guides
AMS Release Support
AMS Release Support

Timeline & Plan

2024 R2 Release Packages

Basic

The Basic Package includes information related to the new features & functions.

  • What’s included

    A modified version of the What’s New Report that includes:

      • Training & Testing Impacts

      • What Happens if You Do Nothing

      • Considerations

      • Links to the Community Posts
      • Discuss Build Configurations

  • How it works

    With the Basic Package, the Release Team will modify the delivered report to aid you in configuration and considerations for featured items by module.

    Package 1 – Basic: 1 Hour at AMS Hourly Rate

Advisory

The Advisory Services Package includes information related to the new features & functions, a call with our Release Team to walk through each upgrade item, and assistance with Regression testing.

  • What’s included

    A modified version of What’s New Report that includes:

      • Training & Testing Impacts

      • What Happens if I Do Nothing

      • Considerations

      • Links to the Community Posts

      • Discuss Build Configurations

    A Team of HCM, Integration, or Financial resources will:

      • Review all release items or Automatically Available Release items by module

      • After the meeting, we open a ticket for each item of interest and assign a resource to build in the Preview tenant/any work completed would be at your standard AMS rate.

      • We open a “Roadmap” ticket for any upgrades items so that we can assist in the future

  • How it works

    With the Advisory Services Package, the Intecrowd Release Team will meet with you to walk through each upgrade item line by line and review a description of the item, any impacts to the tenant, and what the impact may be if you do not configure and test the new item.  They will also inform you of the retiring functionality and what you can use instead.

    Package 2 – Advisory Services: FIN or HCM $795 or Full Suite $1,395

Plus

The Plus Package includes information related to the new features & functions, a call with our Release Team to walk through each upgrade item, functional and integration regression testing, weekly calls with a dedicated PM, and assistance with Change Management.

  • What’s included

    A modified version of What’s New Report that includes:

      • Training & Testing Impacts

      • What Happens if I Do Nothing

      • Considerations

      • Links to the Community Posts

      • Discuss Build Configurations

    A Team of HCM, Integration, or Financial resources will:

      • Review all release items by module

      • Review automatically available release items by module

      • Provide testing scenarios for specific upgrade items

      • Run integrations from sandbox and sandbox preview to ensure there is no impact

      • A spot check of key Business Processes

      • After the meeting, we open a ticket for each item of interest and assign a resource to build in the Preview tenant/any work completed would be at your standard AMS rate.

      • We open a “Roadmap” ticket for any upgraded items so that we can assist in the future

      • Functional Testing

      • Integration Testing

      • Client will be responsible for the development of test scenarios to ensure they meet their business needs.

      • Weekly Calls with Dedicated PM

      • Assistance with Change Management

  • How it works

    The Plus Package includes information related to the new features & functions, a call with our Release Team to walk through each upgrade item, functional and integration testing, weekly calls with a dedicated PM, and assistance with Change Management.

    Package 3 – Plus: $11,500 (approximately 70 hours)

Change

The Change Management Package includes support with change plans, communication plans, Job Aids, Quick Reference guides, training, and adoption.

  • What’s included

    Examples of support for Change Management include, but are not limited to:

      • Examples of support for Change Management include, but are not limited to:

      • Support with Change Plans (1-page change plan provided)

      • Communication Plans

      • Job Aids

      • Quick Reference Guides

      • Training

      • What’s New Communication

      • Adoption Support – quick reference documents for your key audiences, communications, webinar hosting, etc.

  • How it works

    Our Team will work with your team to understand the training needs, develop materials, and support change deliverables and timelines.

    Add On – Change: $3,500 (Up to 20 hours)

Integrations

The Integrations Regression Testing Package includes information related to the new features & functions, and support with the testing of outbound and inbound integrations.

  • What’s included

    Testing of Outbound and Inbound integrations in the Sandbox Preview Tenant.

  • How it works

      • For Outbound integrations,  the integration will be triggered (ensuring no file is delivered) and the output will then be compared to a Production output, verifying the results are as expected.

      • For Inbound integrations, the integration will be triggered by manually loading the latest input file (ideally from Production) and the logs and data will then be inspected for correct results.

    Add On – Integration Regression Testing: $2,500 (Up to 8 Integrations)

Please contact your ACC if you have any questions